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Privacy Policy

Overview

DAQ Solutions LLC, doing business as DAQ Works ("we," "us," or "our"), develops and operates DAQ Works, a shop management and point-of-sale platform for automotive service businesses. This Privacy Policy describes how we collect, use, and protect personal information when our platform is used by our client businesses and their customers, including through our SMS receipt delivery service.

Information We Collect

Through the DAQ Works platform, the following types of information may be collected in the course of providing services to our clients and their customers:

  • Contact Information: Name, phone number, and email address provided by end customers at service check-in
  • Vehicle Information: Year, make, model, mileage, and VIN for service records
  • Service Records: Details of services performed, parts used, and associated invoices
  • Payment Information: Payment method and transaction details (we do not store full credit card numbers)
  • Communication Preferences: Customer preference for receiving digital receipts via SMS

How We Use Your Information

Information collected through DAQ Works is used to:

  • Enable our client businesses to provide and complete automotive services
  • Send digital receipts via SMS text message to end customers who opt in
  • Maintain accurate service and vehicle records on behalf of our client businesses
  • Process payments for services rendered
  • Communicate with end customers about their vehicle service on behalf of our client businesses
  • Comply with legal and regulatory requirements

SMS Receipt Service

DAQ Works offers an SMS receipt delivery feature used by our client businesses. When an end customer provides their phone number at check-in and consents to receive a digital receipt, our platform sends a text message containing a link to view the service receipt. Key details about this service:

Message Frequency: One text message per service visit containing a receipt link

Message Content: Each message includes the name of the servicing business and a link to view the receipt

No Marketing: The SMS receipt service is strictly transactional. Phone numbers collected through this service are never used for marketing or promotional messages

  • Opt-Out: End customers may opt out of SMS receipts at any time by replying STOP to any message, or by requesting opt-out in person at the servicing location
  • Opt Back In: End customers may opt back in by replying START or by requesting SMS receipts at their next visit
  • Help: For assistance with SMS receipts, reply HELP to any message or contact us at support@daqworks.app
  • Message & Data Rates: Standard message and data rates from the end customer's mobile carrier may apply

Information Sharing

We do not sell, rent, or trade personal information to third parties. We may share information only in the following limited circumstances:

  • Client Businesses: Information collected through DAQ Works is accessible to the client business that services the end customer's vehicle. Each client business can only access records associated with their own locations
  • Service Providers: We use trusted third-party services to deliver SMS messages, host our platform, and process payments. These providers are contractually obligated to use information only as necessary to provide services to us
  • Legal Requirements: We may disclose information when required by law, regulation, or legal process
  • Business Protection: We may disclose information to protect the rights, property, or safety of DAQ Solutions LLC, our client businesses, their customers, or others

SMS and Text Messaging

Mobile phone numbers collected for SMS receipt delivery are used solely for that purpose. Mobile opt-in data and phone numbers will never be shared with, sold to, or used by third parties or affiliates for marketing or promotional purposes at any time.

If you provided your phone number at a DAQ Works client facility check-in, you consented to receive one SMS containing a link to your service receipt. You may opt out at any time by replying STOP to any message from us.

TCPA Compliance

Our SMS receipt delivery service is operated in compliance with the Telephone Consumer Protection Act (TCPA). We obtain express written consent before sending any text messages. Consent to receive SMS messages is not a condition of purchase or service. Messages are transactional in nature and limited to one message per service visit. Recipients may revoke consent at any time by replying STOP to any message.

Notice to Texas Residents

Under the Texas Data Privacy and Security Act (TDPSA, effective July 1, 2024), Texas residents have the right to access, correct, delete, and obtain a copy of their personal data, as well as the right to opt out of the processing of personal data for targeted advertising, the sale of personal data, or profiling. DAQ Solutions LLC does not sell personal data or use it for targeted advertising or profiling. To exercise your rights under the TDPSA, contact us at support@daqworks.app. We will respond to verified requests within 45 days.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. Our platform uses encryption for data in transit and at rest. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain service records on behalf of our client businesses, and comply with legal obligations. Digital receipt links remain accessible for 12 months after the date of service. End customers may request deletion of their personal information by contacting us or their servicing business directly.

Your Rights

End customers have the right to:

  • Request access to the personal information we hold about them
  • Request correction of inaccurate information
  • Request deletion of their personal information
  • Opt out of SMS receipt delivery at any time
  • Request a copy of their service records through their servicing business

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

DAQ Solutions LLC (DBA: DAQ Works)
Email: support@daqworks.app
Website: daqworks.app

Effective Date: March 16, 2026

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